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Opening Hours: Mon - Fri: 9 - 17:30, Sat: 10 - 17:00

Bathroom Factory Store Terms & Conditions

Our site is made available free of charge. While we will try to make our site available at all times, we do not guarantee that our site, or any content on it, will always be available or be uninterrupted or free from errors or omissions. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. We do not promise that materials on our site are appropriate or available for use in locations outside Ireland and the UK. If you choose to access this site from locations outside Ireland and the UK, you do so on your own initiative and are responsible for compliance with local laws. Accessing this site from territories where its contents are illegal or unlawful is prohibited.

All Products shown on our site are subject to availability. Any indication of the quantity of stock shown on our site is a guide only and does not guarantee that the Product is in stock. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images. All sizes shown on our site are in millimetres unless otherwise stated. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our site have a 2% tolerance.
All our prices are Vat inclusive at 23%. We are entitled to make amendments to the price to take into account any increase in our supplier’s prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In this unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer’s memory from previous visits – it is important you refresh your browser when viewing any pages on our website to see the current prices and goods available. Any price changes will be advised and agreed upon prior to accepting your order.
The Bathroom Factory Store reserves the right to withdraw an offer or reduced price, at any time.

Please note delivery within the Dublin area/ Greater Dublin area is €35, the rest of the Republic of Ireland is €70, and delivery to Northern Ireland is €100. We do not currently deliver outside of Ireland, and we do not offer a free delivery service.
When your order arrives at your address, you will be given the opportunity to check and sign for the products. During delivery, we recommend a visual inspection of your order on arrival for any obvious damages, and to ensure that all products ordered are present. You are not expected to check every item before signing for the delivery. Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged, faulty or incomplete, you must notify us within 72 hours of delivery via email or telephone, quoting your reference number. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organise a replacement and collection. In any situations in which customers have adhered to terms and conditions yet have received goods that are incorrectly supplied or damaged in transit, The Bathroom Factory Store will replace goods free of charge.
Upon signing, responsibility for these products passes on to you, and any risk of damage or loss is assumed by the purchaser. We are not responsible for any goods received or unpacked by anyone other than the purchaser, so please ensure that person is present to check and sign for the goods at the supplied delivery address.
Please do not fit any damaged goods, as we will be unable to replace or refund damaged items that have been installed. If you find your goods are damaged, please get in touch with us and we’ll do our best to help.
All damaged goods, wherever possible, must be returned in their original packaging.
Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during checkout, for example entering incorrect address details, so please ensure all information is correct before processing your order.
If you fail to take delivery on the date agreed, then we reserve the right to charge for any subsequent deliveries.
We advise against booking any installers or engaging in preparatory work until full receipt and inspection of your goods, and will not be liable for any tradesperson costs, consequential loss or compensation in any way. Delivery timescales are given as estimates in good faith but cannot be taken as precise or exact information. We will not be liable for any plumber’s costs, consequential loss or compensation in any way.

Please note that the price of the Products does not include any installation services and you are responsible for arranging for installation by an appropriately experienced (and, where applicable, appropriately qualified) fitter, plumber, electrician and/or registered gas installer.

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We are retailers and not technical experts in the field of heating, plumbing or bathroom installation. Our staff are not able to give any form of technical advice and you should not rely on information given without verification with a suitably qualified professional. If you have a technical query it should be directed to a suitably qualified professional, such as a registered gas installer or a member of the institute of plumbing.


You have a right to cancel your order before dispatch or within 30 working days after the date of delivery by either calling us, or emailing us at
quoting your order reference number. We will refund you the cost of the unwanted item within 30 days. A 20% restocking charge applies to all returns and we do not accept any tile returns due to shade/batch variations.
This right of cancellation does not apply where Goods are specifically made to your specification or personalized at your request.
After 30 days from the day after the Goods have been received, you will not be able to cancel the Contract. We still may offer a credit note for goods that are unused, and in their original packaging. Please call us as early as possible to discuss.
All goods, wherever possible, must be returned unused and in their original packaging. We cannot refund goods that have been damaged whilst in your possession.
We are not responsible for any return costs for unwanted items, you will need to arrange for the shipping yourself and ensure their safe return.
Once we are in receipt of your return, it will be inspected by our returns department and if accepted this will trigger the refund process. Please note this process may take 7-10 days from date of receipt of your item.

Most products available from Bathroom Factory Store are supplied with a 12 months manufacturer’s warranty, however, some manufacturers offer extended warranties on their products, please contact us for specific product warranties.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organization to content posted on our site provided you keep intact all and any copyright and proprietary notices. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. No license is granted to you in these Terms to use any of our trademarks. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

INFORMATION ABOUT US is operated by Bathroom Factory Store Ltd and is registered in Ireland at Unit 3 Robinhood Road, Dublin 22, D22F437. Vat no. IE9796569H
For the most efficient response please contact us by email or phone however if you wish to contact us by post please do so at the above address. You can contact us at or at 014600300.

Bathroom Factory Store

Units 1 - 4
Robinhood Road
Dublin 22
T: (01) 4 600 300

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