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Opening Hours: Mon - Fri: 9 - 17:30, Sat: 10 - 17:00

Refund and Returns Policy

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Tiles cannot be returned due to shade/batch variations. All returns mush be unopened and in perfect (fit for re-sale). If you have received wrong or damaged goods.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 – 10 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged within 72 hours from the delivery/collection time. If you have received damaged/defective goods please contact us at sales@bathroomfactorystore.com

Need help?

Contact us at sales@bathroomfactorystore.com for questions related to refunds and returns.

Bathroom Factory Store

Units 1 - 4
Robinhood Road
Dublin 22
D22F437
T: (01) 4 600 300
E: sales@bathroomfactorystore.com

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